From: Joe Jared Newsgroups: news.admin.net-abuse.email Subject: relays.osirusoft.com Partial outage from the SBC side of my network Date: Mon, 08 Jul 2002 15:05:05 -0700 Organization: OsiruSoft Research & Engineering Lines: 52 Message-ID: <3D2A0C91.1A58C0C1@osirusoft.com> Reply-To: joejared@relays.osirusoft.com NNTP-Posting-Host: 192.168.0.129 Mime-Version: 1.0 Content-Type: text/plain; charset=us-ascii Content-Transfer-Encoding: 7bit X-Trace: ns.osirusoft.com 1026165912 13722 192.168.0.129 (8 Jul 2002 22:05:12 GMT) X-Complaints-To: news@news.osirusoft.com NNTP-Posting-Date: 8 Jul 2002 22:05:12 GMT X-Mailer: Mozilla 4.79 [en] (X11; U; Linux 2.4.18-3 i686) X-Accept-Language: en cc'd to sbc's policy manager, all dnsbl import zones, and all customers of OsiruSoft: Due to interal office procedures, SBC's policy on changing/moving any DSL account information involves approximately 6 days of outage. With the removal of my now ex-girlfriend from both this house (including the changing of locks) and all phones, regretably the SBC side of my network will likely be down briefly as a result. There should be minimal effect as I'm already in the process of modifying my domains to accomodate the change as well as to preserve the original network, if possible. Regardless of anything done, the company's system of transfer requires an outage and hopefully it will be business as usual with minimal downtime. Worst case senerio: The SBC side of the network is down for 6 days and IP allocations change entirely with 1/3 loss of bandwidth for name resolution and a 50% chance of failure on the first identification of the osirusoft.com domain on the first try. This will result in a query on the next server, which is on another network. In this senerio, approximately 50 computers in my WAN will also have to be reconfigured to trust my new network, which will be done while the SBC side is down. Best case senerio: Somehow someway, SBC manages to establish a policy of allowing transfers of billing information if the actual physical address does not change and the prior holder allows it. As this is work still in progress, it may well be possible. Ironicly, one thing I definately respect about public utilities is the fair treatment to all. If anyone else were in this exact same situation, they would be treated exactly the same. This is the same reason that QWEST/USWEST took so long to clean house, and why when they did, it was like a bull in a china closet. Thanks btw to the Policy Manager of SBC in at least trying to help and it's not completely a lost cause, and it's not a fatal issue. The good news: Osirusoft.com will be triple homed shortly, which will be the equivilent of a single T1 for uploads and 13 T1's for downloads. Initially, I was planning on using Sprint as the 3rd home, but have elected to acquire a second DSL from SBC which seems to be the more reliable of the 2 DSL accounts I have. In the nearly 3 years as a customer of theirs, I'm proud to say that there has never been a significant outage, except for one occasion which was widely publicized, and reliability is a key factor in any decision I make. Although Sprint offered an attractive package, the concept of paying a company $1000.00 to terminate a contract is revolting.